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Outpatient Services also benchmarks for 3rd quarter of 2006 There are some things in life that are expected, such as death and taxes. Now you can add Sumter Regional Hospital placing at the top of the SatisQuest Outpatient Surgery rankings. Sumter Regional Hospital ranked first in both overall quality of care as well as aggregate score in the 3rd Quarter SatisQuest reports for Outpatient Surgery. Twelve Georgia hospitals were measured, and for the 11th time in 14th quarters SRH came out on top (the other three were second place finishes). In this report SRH benchmarked (ranked the highest) in the following individual areas: Overall quality of care, convenience of parking, time spent in waiting area, admission speed, admission courtesy, skill of nurses, overall quality of nurses, timely response to pain, overall nursing care, overall physician care and overall admission just to name a few. �Our Outpatient Surgery department continues to set the bar for customer service, and they would be the first to tell you that they couldn�t do it alone,� said Mandy Young, SRH Director of Customer Service. �It takes a team effort to be ranked #1 so many times, and it also takes a certain level of commitment to your customers. Our Outpatient Surgery department is one of our shining stars and we can all learn from the way they go about their work.� Not to be outdone, SRH also placed first in the category of Outpatient Services, which emcompasses a number of different areas of the hospital such as Radiology, Cardiopulmonary, Physical Therapy and Clinical Lab just to name a few. �With so many different areas covered by this survey, including the services at the HealthPlex, benchmarking shows that everyone is committed to providing excellent customer service,� said Young. SRH also received its Inpatient scores for the 3rd quarter, and one very important area to note was that our physicians placed 1st among 17 hospitals that were ranked. �With the continued success of our Hospitalist program, our scores have and will continue to improve,� said Young. �We benchmarked in a number of areas, including �time taken by doctor�, �doctor dignity and respect� and �overall quality of doctor� to name a few.� �These numbers validate what we have known for a long time, that SRH has a medical staff that is second to none!� Last but not least, the Emergency Department continued its steady improvement, moving up a few spaces to 11th. �Our ED scores continue to improve, and we think that in the coming quarters things will only get better,� said Young. �The staff has worked very hard and they are committed to being the best Emergency Department they can be and are committed to continually improve their services.� If you have any questions regarding SatisQuest or customer service excellence, please call Mandy Young at 931-8674. | ||||||||
| 100 Wheatley Drive, Americus, Georgia 31709, (229) 924-6011 | |||||||||